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Returns and Exchanges

Need to return or exchange? 

Bernardo is dedicated to your satisfaction and we have a simple, streamlined return process! We offer FREE returns and exchanges up to 15 days from shipping date for orders within the Continental U.S. After 15 days from shipping date returns and exchanges are $9.95. This will automatically be deducted from the total of your original order. We do not accept any returns or exchanges after 30 days from shipping date. Express shipping fees are non-refundable.

How to Return or Exchange

1. Complete and submit the online form here

You will need to access your order info to complete the form. Print out your packing slip and return shipping label.


2. Prepare your parcel enclosing the packing slip

Pack the items securely, in the original packaging if possible, and enclose your printed packing slip.


3. Attach the shipping label in a visible area on the parcel

Cut out your USPS shipping label and attach it to the outside of your parcel, facing up. Please make sure to remove any old shipping labels and seal your package completely.


4. Ship the item

Drop your package off at any USPS office.


Merchandise must be unworn, unwashed and have all tags attached. We reserve the right to deny credit for any merchandise that does not meet our return policy requirements. If you believe your package was damaged in shipping, contact us within 5 days of delivery.

Purchases are not eligible for price adjustments.


Final Sale items are non-refundable.

It typically takes around 3 weeks from the time your return is dropped off with USPS to receive the refund.

If you have any issues with the return process, please email support@bernardo-usa.com